The client pays for the domain directly.

This includes new domain registration, domain renewal, domain transfer fees, DNS-related fees, or any other domain-related cost. We can advise on the setup, but the domain remains the client’s responsibility.

The client pays for all Squarespace subscription fees directly.

This includes the website plan, commerce plan, scheduling plan, email campaign plan, member area plan, or any other Squarespace subscription required for the website to function as intended.

The client pays for all plugins, extensions, apps, integrations, and third-party subscriptions directly.

If the website requires a plugin or paid tool to achieve a specific function, we will identify it during the quotation or build process where possible. The purchase, subscription, renewal, and continued payment of that tool remain the client’s responsibility.

No. Our build fee covers the agreed website design and implementation work only.

External costs such as Squarespace plans, domains, plugins, extensions, stock assets, translation tools, booking systems, email tools, payment processors, or third-party subscriptions are separate and paid directly by the client.

Squarespace, plugins, extensions, and third-party tools are controlled by their own providers.

Their pricing, features, availability, compatibility, policies, and renewal costs may change over time. We are not responsible for changes made by Squarespace or any third-party provider after the website is built.

From experience we prefer one time pay plugins, and from reputable sources to avoid any future issues.

Yes, but bilingual websites on Squarespace need to be planned carefully because bilingual content is not a simple native one-click feature.

There are usually two main approaches:

Manual bilingual structure, where pages are duplicated and organized by language.

A multilingual integration such as Weglot, which may require a separate paid subscription.

The best option depends on the website size, language needs, SEO expectations, budget, and how the client wants to manage future updates.

Not in the same way as some fully multilingual platforms.

Squarespace can change some built-in site language elements, but it does not automatically translate the custom text added to pages, products, blogs, service descriptions, or other content areas.

For a real bilingual website, the content needs to be manually structured or handled through a multilingual integration.

Any paid multilingual tool, translation subscription, or additional language setup is paid by the client.

Translation is not included by default.

If the client wants the website in more than one language, the client must provide the approved translated text, or translation must be added as a separate service if available.

We are not responsible for the accuracy of translated content supplied by the client or third-party translators.

Usually, yes.

A bilingual website often requires more pages, more content preparation, more structure planning, more testing, and sometimes paid multilingual tools (not cheap). The additional cost depends on the selected bilingual approach and the amount of content required.

Yes. One of the main reasons we use Squarespace is to give the client more control after handover.

After delivery, the client can update text, replace images, add blog posts, manage products, update prices, and continue developing the website using Squarespace’s own tools, depending on the plan and features selected.

After-sale support is not included by default.

Once the website is delivered and handed over, any future edits, troubleshooting, updates, training, plugin issues, design changes, content uploads, store updates, or technical support are treated as separate work unless a support package has been agreed.

If the issue is caused by our original build work within the agreed scope and is reported within the agreed review period, we will review it.

However, issues caused by Squarespace updates, plugin changes, subscription expiry, payment gateway problems, client edits, third-party tools, domain changes, DNS changes, or external service failures are not included as free support.

Yes, but changes after delivery are not included by default.

Small corrections may be handled during the agreed review period if they relate to the original scope. New sections, new pages, layout changes, added features, extra products, content rewriting, plugin changes, or design revisions after approval are quoted separately.

Basic handover guidance may be included if stated in the quotation.

Detailed training, recorded tutorials, team training, ongoing support calls, or advanced Squarespace training are not included by default and may be quoted separately.

The exact deliverables depend on the accepted quotation, but Phase 2 may include:

Squarespace website setup.

Page structure and navigation.

Design implementation based on the approved concept.

Homepage and agreed inner pages.

Mobile and desktop layout adjustment.

Basic SEO setup for agreed pages.

Image and text placement.

Store, blog, gallery, portfolio, booking, or service-page setup where included in the scope.

Plugin or extension integration where agreed.

Final review and handover guidance.

Only the items clearly included in the accepted quotation\TOR are part of the project scope.

The following are not included by default unless specifically written in the quotation:

Domain purchase or renewal.

Squarespace subscription fees.

Paid plugins, extensions, integrations, or third-party tools.

Email hosting or business email setup fees.

Payment gateway creation or approval.

Bank account setup or verification.

Legal pages such as privacy policy, terms and conditions, cookie policy, refund policy, or compliance text.

Professional copywriting or translation.

Product photography.

Ongoing SEO campaigns.

Social media management.

Ongoing website management.

After-sale support or maintenance.

Future edits after delivery.

Not by default.

Squarespace allows some customization, but it is not the same as building a fully custom-coded website from scratch. Any custom code, advanced filters, special integrations, API work, automation, or complex functionality must be reviewed and quoted separately.

If a feature is not suitable for Squarespace, we will explain the limitation and may suggest alternatives where possible.

Some advanced features may require plugins, custom code, third-party tools, or a different platform. If the client chooses to continue with Squarespace despite a limitation, the final website will be built within what Squarespace can reasonably support.

Not by default.

The client is responsible for providing the final approved text unless copywriting is included in the quotation. If writing or rewriting website text is required, it must be agreed as part of the scope.

Not by default.

The client is responsible for providing their own images, brand assets, logos, product photos, service photos, or other required media unless image sourcing, editing, or photography is included in the quotation.

We usually need:

Approved Phase 2 quotation.

Payment confirmation.

Brand logo and brand assets.

Final or draft website text.

Images and media files.

Page list and required sections.

Product or service details.

Domain details, if available.

Required plugin or subscription approvals.

Payment gateway readiness, if the website will accept online payments.

Any missing information may delay the project timeline.

The project timeline depends on receiving the required content, access, and decisions on time.

If the client delays sending materials, approvals, subscriptions, payment gateway setup, or required information, the project timeline may be extended. If the client becomes inactive for a long period, the project may be paused or considered delivered based on the work completed and the agreed terms.

Yes. The client will be given the opportunity to review the website before final delivery or launch, depending on the agreed process.

Review comments must relate to the agreed scope. New ideas, new features, major design changes, additional pages, or content restructuring may require a separate quotation.

Phase 2 is considered delivered when the agreed website build scope has been completed and the website is either published, ready to publish, or handed over for final client action.

If the only remaining items depend on the client, such as domain payment, subscription activation, payment gateway approval, missing content, or delayed feedback, the project may still be considered delivered from our side.

The client owns the website content, structure, and account access after completion, subject to Squarespace’s own platform terms and any third-party tools used.

At handover, the client receives the agreed access or credentials. After handover, the client is responsible for managing the website, subscriptions, renewals, payment methods, content, and future changes.

Short answer is no.

Squarespace is a hosted platform. Some content can be exported, but not every design element, layout, plugin, store setting, or feature can be moved exactly to another platform.

If the client later decides to rebuild the website on another system, that would be a separate project.

Once Phase 2 has started, the fee is generally non-refundable because time, planning, design work, setup, and implementation work have already been allocated to the project.

Any refund policy, cancellation rule, or delivery condition should be read in the accepted quotation and Terms of Reference before purchasing.

Yes. By purchasing or adding the Phase 2 website build service to cart, the client confirms that they have read, understood, and accepted the related quotation, scope, Terms of Reference, payment terms, limitations, and responsibilities.

This includes understanding that domains, Squarespace subscriptions, plugins, payment processors, multilingual tools, and third-party services are paid by the client unless clearly stated otherwise in writing.

Phase 2 is a website build service, not an all-inclusive ownership of Squarespace, domains, plugins, payment systems, or third-party tools.

We build the agreed website using Squarespace as a third-party platform, but the client remains responsible for platform subscriptions, external costs, payment gateway approval, content accuracy, future management, and ongoing support unless otherwise agreed in writing.